# Data and AI Bootcamp ## Lab Guide Welcome to the ServiceNow Data and AI hands-on lab guide will give you practical experience with ServiceNow's Generative AI assistant, Now Assist, and AI Agents, that you can **leverage for Demos & POVs.** ### 🎯 Lab Objectives By completing this workshop, you will: * Enable Now Assist and start using GenAI * Review the Now Assist and Agents turnkey configuration * Learn to deploy advanced features and capabilities of Now Assist, & AI Agent ### 📋 Prerequisites * Access to a ServiceNow demohub instance with Now Assist and AI Search enabled * Admin privileges for configuration * Basic familiarity with ServiceNow platform ### 🗂️ Bootcamp Structure | Section | Topic | Estimated Time | | ------------------------------------------------------------------------------ | ------------------------------------------- | -------------- | | **Kindergarten** | | | | [Section 0](/dataailab/section00-ihubv2a.md) | Using Integration Hub | 40 minutes | | [Section 1](/dataailab/section01-start-using-genai.md) | Start using Gen AI on Day 1 | 5 minutes | | [Section 2](/dataailab/section02-building-agents-simple.md) | Building AI Agents and Use Cases | 20 minutes | | [Section 3](/dataailab/section03-design-knowledge-graph.md) | Building Knowledge Graph and AI Agent | 30 minutes | | [Section 4](/dataailab/section04-skill-kit.md) | Building Skill Kit with Tools | 30 minutes | | **Primary** | | | | [Section 5](/dataailab/section05-ai-search-stop-words.md) | Stop Words and AI Search Configuration | 20 minutes | | [Section 6](/dataailab/section06-genai-controller-config.md) | Gen AI Controller Configuration | 20 minutes | | [Section 7](/dataailab/section07-skill-kit-with-open-ai.md) | Skill Kit with OpenAI | 20 minutes | | **High School** | | | | [Section 8](/dataailab/section08-virtual-agent-designer.md) | Virtual Agent Designer with LLM | 30 minutes | | [Section 9](/dataailab/section09-data-privacy-security.md) | Data Privacy and Security | 20 minutes | | **Junior College** | | | | [Section 10](/dataailab/section10-nowassist-for-docintel-doc-extraction.md) | Now Assist for DocIntel Document Extraction | 40 minutes | | [Section 11](/dataailab/section11-building-incident-error-extract-ai-agent.md) | Building Doc Intel AI Agent | 20 minutes | | **University** | | | | [Section 12](/dataailab/section12-advanced-features.md) | Advanced Features | 20 minutes | | [Section 13](/dataailab/section13-xcc-connector.md) | Building XCC Connector | 20 minutes | ### 📚 Additional Resources #### Pre-Reading Material * [Gen AI Controller](https://servicenow.sharepoint.com/sites/PlatformEnablement/SitePages/Generative-AI-Controller-FAQ.aspx?csf=1\&web=1\&e=54Uc8d\&CID=0e880fea-6825-4c4e-a852-5614db031661) * [Virtual Agent Designer](https://www.servicenow.com/docs/csh?topicname=conversation-designer-virtual-agent.html\&version=latest) * [Stop Words](https://www.servicenow.com/docs/csh?topicname=stop-words-ais.html\&version=latest) * [Now Assist in AI Search](https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/ai-search/reference/now-assist-ais.html) * [Now Assist Skill Kit](https://www.servicenow.com/docs/csh?topicname=exploring-now-assist-skill-kit.html\&version=latest) * [Data Privacy](https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/security/concept/explore-now-assist-data-privacy.html) #### Appendix * [Appendix A1: Now Creator Sample Prompts](https://github.com/rajatrakesh/DataAILab/blob/main/appendix-a1-sample-prompts.md) * [Appendix A2: Agent Ideas](https://github.com/rajatrakesh/DataAILab/blob/main/appendix-a2-agent-ideas.md) * [Appendix A3: AI Search Set-Up](https://github.com/rajatrakesh/DataAILab/blob/main/appendix-a3-ai-search-setup.md) * [Appendix A4: Application Scope](https://github.com/rajatrakesh/DataAILab/blob/main/appendix-a4-application-scope.md) ### 🚀 Getting Started 1. Start with [Lab Configuration](https://github.com/rajatrakesh/DataAILab/blob/main/lab-configuration.md) to verify your instance is ready 2. Follow the sections in order for the best learning experience 3. Each section builds upon previous knowledge and configurations ### 💡 Tips for Success * Screenshots are referenced throughout - they're stored in the `/screenshots` folder * Code blocks may need review and adjustment for your specific environment * Take time to understand each step before proceeding * Use the appendix for additional examples and troubleshooting ### 📄 About This Workshop This workshop was created for technical workshops and covers explanation, code examples, and step-by-step procedures with visual guidance. The content is designed for linear, step-by-step following. *** *© 2025 ServiceNow, Inc. All rights reserved. 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